As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a general scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Customer Service Manager at Thermo Fisher Scientific, you'll contribute to delivering exceptional customer experiences while supporting operational excellence across our organization. You'll manage and develop teams to ensure effective order management, customer support, and process improvement initiatives. In this role, you'll collaborate with cross-functional partners including Sales, Supply Chain, Finance,
and Operations to optimize service delivery and enhance customer satisfaction. This role offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer through innovative scientific solutions.
REQUIREMENTS:
- Bachelor's Degree plus 5 years of experience in customer service leadership, including people management of teams of 5 - 10+ employees
- Preferred Fields of Study: Business Administration, Supply Chain Management, or related field
- Professional certifications in Project Management, Six Sigma, or Process Improvement methodologies are advantageous
- Demonstrated success in operational excellence and process improvements in a customer service environment
- Strong understanding of end-to-end order management processes and ERP systems (SAP, Oracle, JDE)
- Excellent analytical and data-driven decision-making capabilities
- Demonstrated ability to develop and