Client Service/Technical Support Analyst

Let’s be unstoppable together

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

Role Overview

This position sits within the GCSC as part of Circana’s Global Client Service Center. The role focuses on supporting integral customers on Circana’s retailer/ Consumer-Packaged Goods (CPG)/Media programs, products, and services. The key objective is to ensure prompt support, clear communication, and effective escalation management, driving customer satisfaction and operational efficiency. Success requires strong collaboration, analytical thinking, and fostering continuous improvement.

Responsibilities:
Customer Success
- Execute key tasks within the Global Client Service Center, including data input, client communications, data investigations,



user administration, and other retail client operational activities.
- Assist with Unify reporting—covering assembly, delivery, operational queries, and technical troubleshooting to ensure seamless client experience.
- Help drive revenue growth by delivering high-quality service and accurate data, while consistently meeting team and individual inquiry targets.
- Excel in a fast-paced, dynamic environment by demonstrating speed, accuracy, and effective ticket management.
- Work closely with internal technical and commercial teams, ensuring clear communication and robust tracking to support client success.
- Contribute to product improvement initiatives through testing, feedback, and proactive communication with stakeholders.

Operational Efficiency
- Promote and develop self-service resources to empower clients and reduce dependency on support.
- Identify opportunities to enhance Global Client Service Ce

📌 Client Service Analyst (Granada)
🏢 Circana
📍 Granada