This role connects operations knowledge with technology implementation, API-based integrations, data workflows and practical process design to improve visibility, decision-making, automation and execution discipline across the cross-border network.

Key Responsibilities
- Track AI and systems implementation initiatives from requirements definition through testing, launch, adoption and continuous improvement.
- Support the development of tools for planning, load assignment, customer service, commercial follow-up, pricing support, operations visibility and exception management.
- Coordinate with internal users, external developers and vendors to clarify workflows, data needs, business rules, API requirements and implementation priorities.
- Administer TMS configuration, user access, operational fields, workflow settings, data quality checks and process compliance routines.
- Document current-state processes and convert operational pain points into structured requirements, test cases and user acceptance criteria.
- Validate AI outputs, system logic, automation workflows, notifications,



dashboards and API-driven data feeds before business rollout.

Support training, change management and adoption for operations users, including dispatch, planning, tracking, control tower and commercial teams.

Required Knowledge Base
- Working understanding of transportation operations, cross-border execution, dispatch, planning, customer updates, equipment visibility and shipment milestones.
- Practical knowledge of TMS workflows including load creation, assignment, status updates, accessorials, documents, carrier data and reporting.
- Familiarity with API concepts, system integrations, data mapping, webhooks, data feeds and basic technical requirements documentation.
- Ability to work with AI-enabled tools, prompts, workflow automation, structured data, validation rules and exception-based logic.
- Understanding of ELD and telematics data such as driver hours, location, ETA, tractor s

📌 Operations Analyst (San Nicolás de los Garza)
🏢 Si Hay Trabajo.
📍 San Nicolás de los Garza