About The Role

Are you passionate about building high-performing teams, deepening client trust, and turning complex software into a tool people rely on every day?

As Team Lead Customer Success, you'll take ownership of our Customer Success function for D3 and OMS clients — banks, traders and technical teams who depend on our systems to price, manage and distribute FX Forward and Swap prices around the clock. You'll lead a team of four responsible for day-to-day client support, build the processes and product expertise that are shared across the team, and shape a more proactive way of working with clients.

This is not a role where you inherit a finished machine. You'll inherit a strong product, demanding expert users, a good team, and a function that needs clear ownership, deep product expertise, strong tooling, and a proactive way of working. Working closely with Product, Sales, and Engineering, you'll help define what a modern, efficient Customer Success function looks like for our market.

This is a hands-on builder role for someone comfortable with ambiguity,



who enjoys getting close to the product and the client as much as leading a team.

Your Responsibilities

Lead and grow the Customer Success team responsible for D3 and OMS clients, taking on full people-management responsibility.
Own the quality of day-to-day client support, making sure questions are answered quickly, clearly, and to a consistently high standard.
Own support escalation, ensuring complex, urgent, or sensitive cases move through the organisation in a structured way instead of bouncing between people.
Build the team's product expertise so that a growing share of D3 and OMS questions can be answered directly, without relying on Product, Engineering, or long-standing individual experts.
Own onboarding from a Customer Success perspective, so new clients and users understand the product and are set up for success from day one.
Develop a more proactive way of working with clients — anticipating

📌 Team Lead Customer Success (Pachuca de Soto)
🏢 DIGITEC Financial Technologies and Services
📍 Pachuca de Soto