About The Role

As Service Delivery & Supplier Manager, you'll own the end-to-end service lifecycle for our D3 and OMS platforms — from solution validation through onboarding, transition, go-live, and business-as-usual.

You'll govern service levels and delivery performance globally, define and continuously improve our service delivery framework and governance structures, and own supplier and technology procurement end to end — from sourcing and negotiation through contract lifecycle, renewals, and cost optimization.

You'll work closely with Product, Engineering, Legal, and Customer Success to keep our services and supplier relationships running smoothly, while also shaping the frameworks, governance, and processes that let this function scale as we grow. You'll be the person who ensures service levels are met, escalations are handled with structure, and supplier and procurement decisions serve both commercial and operational goals.

This role suits someone who's comfortable moving between governance, operations, and commercial negotiation, and who enjoys owning things end-to-end.





Your Responsibilities

Own the end-to-end service lifecycle from solution validation through onboarding, transition, go-live, and BAU, ensuring reliable delivery within a multi-vendor SaaS ecosystem.
Lead service delivery and performance management for D3 platforms, ensuring agreed levels of availability, resilience, stability, and service quality across general environments.
Define and continuously improve the service delivery framework, governance structures, and delivery processes, ensuring effective integration with incident, problem, change, and release management processes.
Govern Service Level Management (SLAs, KPIs, OLAs), including performance monitoring, reporting, escalations, and continuous improvement across clients, internal teams, and external providers.
Attend customer service reviews, governance forums, and service-related escalations and integrate outcomes into the exist

📌 Service Delivery (Pachuca de Soto)
🏢 DIGITEC Financial Technologies and Services
📍 Pachuca de Soto