eCommerce Support Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:
About the Role

The Digital Commerce & Customer Success Manager plays a critical role in accelerating digital revenue growth and delivering exceptional customer experiences across the digital quote-to-order journey.

The role combines digital commerce expertise, customer success, data-driven decision making, and AI-enabled capabilities to help customers and sales teams maximize value from HPE's digital platforms and services.

Acting as a trusted advisor, you will leverage customer insights, analytics, automation, and digital tools to increase adoption, optimize purchasing experiences, identify growth opportunities, and drive scalable business outcomes.

Working in a global, cross-functional environment, you will partner closely with customers, sales teams, product organizations, and technology teams to simplify processes, improve customer outcomes, and support business growth.

What You Will Do:




- Lead Digital Commerce Growth: Own the expansion of digital revenue by driving adoption of eCommerce and self-service channels, embedding them as the primary engine for scalable growth.
- Own Digital Experience & Conversion: Deliver a seamless, end-to-end customer journey across catalogue, pricing, and ordering—optimizing conversion, speed, and customer satisfaction.
- Drive Commercial & Operational Excellence: Simplify and scale quote-to-order processes, enabling complex deal execution while reducing friction, cost, and cycle time.
- Build Scalable, Data-Driven Operations: Leverage data and AI-driven insights to improve adoption, conversion, and efficiency; translate analytics into automation, standardization, and measurable business impact.
- Lead Transformation at Scale: Drive adoption of new platforms, tools, and operating models, aligning cross-functional teams to deliver consistent integral execution.

What

📌 Ecommerce Support Manager (San Pedro Tlaquepaque)
🏢 Hewlett Packard Enterprise
📍 San Pedro Tlaquepaque