DNV is seeking a Client Service Specialist who will support clients in achieving
their certification goals.

This role would be serving our Business Assurance team and will be responsible
for oversight of all aspects of the project after contract signature, including
scheduling and audit delivery, certificate issuance and invoicing. As the
primary point of contact, the Client Service Specialist will ensure all client
requests are responded to quickly and concisely. The Client Service Specialist
will ensure audits are scheduled within the appropriate timeframes and
certificates are issued on-time. The Client Service Specialist will work in
accordance with DNV overall goals and policies and will actively promote,
support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and
shall foster a culture of cooperation across North America and with other DNV
units.

This role will be based out of our DNV Mexico City office.

What You'll Do:

* Oversight of client projects from contract signature to accounts receivable




* Responsible for providing a high level of customer service
* Coordinate audit planning efforts between the auditor and client, ensuring
audit timing windows are maintained
* Oversee Internal coordination and project outcome; effectively and
efficiently processes internal and external request associated with the
client
* Communicates directly with the client and works to find solutions for the
client
* Ensure quality of data and timelines meet requirements in accordance with
scheme and DNV’s ICP and internal KPI’s
* Review audit data and update multi system database to account for the changes
impacting the clients’ certifications
* Consistently meet key metrics - KPI’s related to scheduling and planning,
response time internally and externally, and Reports
* Interacts with other departments including Sales, Technical, and auditors to
ensure a superior customer experience
* Ensure on-time certificate delivery
* Supports with invoicing and colle

📌 Client Service Specialist (Ciudad de México)
🏢 Dnv
📍 Ciudad de México