Job Summary
The Onsite Representative Lead is responsible for coordinating daily onsite inventory management activities, serving as the primary point of contact for operational issues, and ensuring exceptional customer support. The Lead provides direction and support to Onsite Representatives, oversees inventory performance, drives process improvements, and works collaboratively with customers and internal teams to resolve supply chain issues.

Accountability and Scope
Oversee and coordinate daily onsite inventory management and replenishment activities.
Act as the primary customer contact for operational issues, escalations, and service-related concerns.
Coordinate activities and provide guidance, support, and training to Onsite Representatives.
Liaise with customers and internal departments to resolve inventory, supply chain, quality, and service issues.
Monitor operational performance and ensure compliance with company and customer requirements.
Produce, analyze, and communicate operational reports, inventory metrics, and performance indicators.
Identify trends, risks,



and opportunities for improvement through analysis of inventory and supply chain data.
Lead implementation of new line-side locations, inventory programs, customer requirements, and process changes.
Drive continuous improvement initiatives to enhance inventory accuracy, efficiency, and customer satisfaction.
Support a safe and hazard-free workplace and ensure adherence to all environmental, health, and safety requirements.
Maintain strong relationships with customer leadership and key stakeholders.

Essential Job Duties and Responsibilities
Coordinate and prioritize daily activities for Onsite Representatives to ensure customer requirements are met.
Serve as the escalation point for inventory shortages, quality issues, material expedites, and customer concerns.
Partner with Customer Program Supervisors, Customer Program Managers, Operations, Purchasing, and other internal departments to resolve iss

📌 Onsite Representative Lead (Mexicali)
🏢 Incora
📍 Mexicali