locations
- Mexico City, Mexico
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR110725

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we’re transforming how organizations connect with their customers through AI-powered experience orchestration.

As a Solution Consultant,



you will play a critical role in helping customers reimagine their customer experience strategies by combining cloud, AI, and CX technologies. You will partner closely with Sales and clients to design innovative, scalable solutions that deliver real business outcomes.

This is a high-impact, customer-facing role blending consulting, storytelling, and solution design.

What You Will Do:
- Partner with Sales and customers across Mexico to design AI-driven CX strategies and solutions:
- Lead discovery conversations focused on business outcomes, customer journeys, and experience opportunities
- Position Genesys Cloud as a comprehensive experience orchestration platform:
- Deliver engaging demos and presentations tailored to technical and business audiences
- Design scalable architectures including CCaaS, AI capabilities, APIs, and integrations
- Identify and articulate AI use cases across the customer journey (self-service, agent assist, personaliza

📌 Solution Consultant (Ciudad de México)
🏢 Genesys
📍 Ciudad de México