Account Manager

The Account Management Department is dedicated to maintaining strong, long-term relationships between Vortex Freight Systems and our customers by delivering fast, efficient, and strategic solutions that align operational capabilities with evolving client needs.

Position Summary
The Account Manager is responsible for the organic growth, retention, and overall satisfaction of house accounts. This includes identifying new business opportunities, strengthening client relationships, resolving issues efficiently, and ensuring seamless communication between customers and Vortex’s internal teams.

Key Responsibilities:
Account Growth and Retention
- Manage and grow existing house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads.
- Ensure accounts receive full attention to foster long-term loyalty and trust.
- Regularly identify threats (e.g., competitor activity, service issues) and collaborate with senior leadership to implement corrective actions.




- Schedule and conduct in-person customer visits at least 3-4 times annually, with additional meetings as needed.
- Cultivate strong social and professional bonds with key decision-makers.

Customer Relationship Management
- Serve as the primary liaison between customers and the Customer Service Department (CSD).
- Conduct monthly calls to all house accounts to assess needs and maintain presence.
- Maintain a minimum of 10 follow-up calls per week for account relationship upkeep.
- Develop a deep understanding of each client’s internal structure, including purchasing, logistics, and planning functions.

Account Administration
- Maintain an updated geographic directory for all accounts.
- Prepare and deliver On-Time Performance (OTP) and EDI reports within the first 10 days of each month for accounts with contracts or agreements.
- Track expiration dates for all Long-Term Agreements (LTAs) and initiate renewal processes proactively.
- Monitor route co

📌 Account Manager (San Luis Potosí)
🏢 Vortex Freight
📍 San Luis Potosí