Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
At Capgemini, the L3 Support Engineer (Python & MongoDB) operates as a senior technical escalation point, ensuring the stability, performance, and continuous improvement of critical production systems. This role combines deep technical expertise with a strong ownership mindset, enabling rapid resolution of complex issues while driving long-term reliability and optimization initiatives.
As a mid-to-senior professional, you are expected to work autonomously, influence technical decisions, and collaborate cross-functionally to elevate service quality and operational excellence.
Responsibilities & Scope
- Lead root cause analysis (RCA) efforts and implement sustainable fixes to prevent recurrence.
- Ensure high availability and performance of production systems through proactive monitoring and optimization.
- Design and develop automation scripts, monitoring tools, and diagnostic utilities to enhance support efficiency.
- Partner with development, DevOps, and infrastructure teams to improve system architecture and resiliency.
- Own incident lifecycle management, including triage, resolution, and post-mortem reporting.
- Provide technical mentorship to L1/L2 teams, fostering knowledge sharing and capability uplift.
- Contribute to continuous improvement initiatives, including process optimization and support model enhancements.
- Support on-call rotations, ensuring critical issues are handled with urgency and precision.
Your Profile
- Demonstrates advanced problem-solving and analytical thinking, navigating complex pr
📌 Support Engineer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes
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