We’re hiring

At Cognizant we have an adecuado opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our client
- Location: Guadalajara office
- Work model: : 24X7 rotation, 5 days at office, for night shift transportation will be provide it.
- Role Overview
- Key Responsibilities
- Resolve customer queries accurately within defined SLAs.
- Document interactions correctly in CRM/ticketing systems.
- Adhere to schedule, quality standards, and information security policies.
- Meet individual and team performance benchmarks defined by the process.
- Participate in training, calibrations, and continuous improvement initiatives.
- Operational Metrics Knowledge
- Average Handling Time (AHT)




- Service Level (SL)
- First Contact Resolution (FCR)
- Quality Scores
- Customer Satisfaction (CSAT)
- Schedule Adherence
- Productivity / Utilization
- Required Experience & Skills
- 0-3 years of experience in Contact Center / BPO operations
- Strong proficiency in Mexican Spanish (native or near‑native) and B2/B1 level English proficiency.; excellent verbal and written communication.
- Working knowledge of CRM tools and basic systems navigation
- Strong customer focus, problem-solving, and multitasking skills
- Shift Requirements
- Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays. Work From Office
- Cognizant Competencies
- Client Centricity
- Execution Excellence
- Accountability & Ownership
- Compliance & Risk Awareness

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

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📌 Customer Support Representative (Guadalajara)
🏢 Cognizant
📍 Guadalajara