Querétaro, Querétaro 76000 Posted February 18th, 2026

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Job Type: Full Time

Job Category: IT
Hiring: Network L1 Data

Location: Mexico (CDMX / Guadalajara / Monterrey / Querétaro)

Job Type: Contract / Full-Time

Key Responsibilities

Monitor network alerts and dashboards (L1 support)

Log incidents and raise tickets in ITSM tools (ServiceNow preferred)

Perform basic troubleshooting for LAN/WAN, VPN, and connectivity issues

Validate network-related data, reports, and device inventory

Support escalation to L2/L3 teams with proper documentation

Track SLA, outage reports, and daily operational updates

Maintain accurate records and follow SOPs

Required Skills

Basic understanding of Networking (TCP/IP, DNS, DHCP)

Knowledge of routers, switches, and firewalls (basic)

Experience with monitoring tools (SolarWinds / Nagios / Zabbix - any)





Ticketing tool experience (ServiceNow / Remedy - any)

Strong communication and documentation skills

Willingness to work in shifts if required
- Nice to Have

CCNA knowledge (preferred)

Basic knowledge of Linux commands

Experience in NOC environment

Interview Details (Mexico Time)

Interview Date: 12th Feb 2026 (Thursday)

Timing: 11:00 AM to 03:00 PM

Note: interview timings are post 11:00 AM and before 4:00 PM (Mexican Time).
NetworkSupport #NetworkEngineer #L1Support #NOC #Networking #TCPIP #DNS #DHCP #LAN #WAN #VPN #ServiceNow #SolarWinds #ITSupport #MexicoJobs #CDMX #Guadalajara #Monterrey #Queretaro #Hiring

Required Skills:
CLOUD DEVELOPER

SQL APPLICATION DEVELOPER

📌 NetworkData-4 (Santiago de Querétaro)
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📍 Santiago de Querétaro