PLAYER REACTIVATION SPECIALIST PHONE BASED RETENTION ONLINE CASINO
MULTIPLE OPENINGS
ON SITE ONLY
CHAPULTEPEC COUNTRY GUADALAJARA
ENGLISH C1 REQUIRED
URGENT HIRING

SALARY
18,000 MXN per month
Bonuses for punctuality, attendance, and productivity

SCHEDULE
On site
Schedule shared during interview

LOCATION
Andrés Terán and Plan de San Luis
Chapultepec Country Guadalajara Jalisco
ON SITE ONLY
Not remote not hybrid

ABOUT THE ROLE

WHAT YOU WILL DO
- Call and follow up with users who registered but never played
- Identify the reason for drop off and handle objections with tact and clarity
- Guide users step by step to complete activation and start playing
- Build rapport quickly and keep the conversation moving toward action
- Maintain consistent follow up until the user is reactivated
- Document every interaction clearly in CRM with accurate status updates
- Meet daily and weekly targets for contacts and conversions
- Keep communication professional and compliant at all times

TOOLS AND SOFTWARE YOU MUST BE COMFORTABLE WITH




- CRM systems HubSpot Salesforce Zoho or similar
- Dialer or VoIP calling tools
- Google Sheets or Excel for tracking and reporting
- Messaging tools as required by the operation
- Slack or similar team communication tools

WHAT WE EXPECT FROM YOU
- Excellent phone presence and clear articulation
- Naturally engaging voice and confident delivery
- Persuasion without pressure and without overpromising
- High discipline with follow ups and clean CRM notes
- Comfort working in a fast paced, target driven environment
- Professionalism reliability and consistent execution

REQUIREMENTS
- English C1 required reading writing speaking
- Experience in outbound calls retention sales collections or customer success is a plus
- On site commitment required

WHAT YOU GET
Paid training and onboarding
Clear performance standards and coaching
Bonuses for punctuality, attendance, and productivity
Fast hiring process

HOW TO APPLY
English assessment included in the

📌 Player Reactivation Specialist Phone Based Retention Online Casino (Chapultepec Country)
🏢 JOI
📍 Chapultepec Country