Aguascalientes
- ServiceNow Administrator

About Capgemini Group

Capgemini is a general leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

This role is responsible for configuring, maintaining, and optimizing the ServiceNow platform to support IT Service Management (ITSM), HRSD and other ServiceNow modules. This role ensures platform stability, manages user access, and implements enhancements aligned with ITIL best practices.

REQUIREMENTS:
- 5+YOE in ServiceNow platform,



including user/role management, monitoring platform health, and managing daily operations.
- Strong skills in configuration and customization of core modules (Incident, Problem, Change, Service Catalog, CMDB), including workflows, business rules, UI policies, and client scripts.
- Experience performing upgrades and maintenance, including update sets, patching, and ensuring compatibility of customizations after upgrades.
- Knowledge of integrations and data management, including CMDB maintenance, Discovery, reconciliation, and connecting ServiceNow with third‑party systems (e.g., SAP, Workday).
- Strong troubleshooting and support capabilities, able to resolve L1-L3 issues and provide guidance to end users and stakeholders.
- Ability to create documentation and training materials, support enhancement implementation, and leverage AI tools to improve quality and delivery speed.
- Advanced English le

📌 Servicenow Administrator (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes