Vacante para la empresa Recruiters and HR Advisors LATAM en Polanco -Miguel Hidalgo, Ciudad de México:
Operations sr manager luxury boutique hotel: Gerente de Operaciones SR - General Manager

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OBJETIVO DEL PUESTO

Asegurar la rentabilidad y correcta administración de los recursos materiales, económicos, tecnológicos y humanos de la propiedad a cargo, a través de la gestión, supervisión y control de los procesos operativos, comerciales y de satisfacción del huésped, así como de la aplicación y seguimiento de los estándares, políticas y lineamientos establecidos por la marca.
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- Requirements:
Proven three year experience as Hotel Manager preferred or relevant role in a Boutique hotel setting.
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Offic and Google Suite; knowledge of Opera Cloud hotel

management software (PMS) is an advantage
- Revenue Management knowledge
- Excellent customer service skills as well as a business acumen




- Valid passport and VISA

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Main Job Responsabilities:
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Mosaic’s core values.
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, tax, budget generation and P&L; reviews.
- Coordinate with the accounting department to oversee payroll functions.
- Lead the sales effort. Leverage mínimal sales staff/outside vendors to discuss and implement sales strategies to continually improve

📌 Operations Sr Manager (Miguel Hidalgo)
🏢 Recruiters & Hr Advisors Latam
📍 Miguel Hidalgo