Bachelor’s Degree.
- 5+ years of experience developing a team of technical professionals across multiple locations.
- 5+ years of experience working with stakeholders to communicate issues while balancing business expectations.
- 5+ years of leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).
- 5+ years of experience working with network architecture and client server technology.
- English and Spanish proficiency.
- This role requires being on site at our Fulfillment Centers

Job summary

About Operations Technology

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24x7 integral IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics,



Amazon Warehouse Control Systems, and Amazon Lockers.

About the Role

THIS ROLE IS NOT VIRTUAL. You will be leading a team of IT professionals with various skill sets to provide world-class technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the

📌 IT Manager (Ciudad Apodaca)
🏢 Servicios Comerciales Amazon M
📍 Ciudad Apodaca