At MSJ, surrogacy isn't just a service — it's a life-changing partnership. Behind every successful match is a team dedicated to ensuring surrogate mothers feel understood, supported, and valued from their very first enquiry. We're looking for a Concierge Manager - Surrogate Experience to join one of the most important and fundamental teams within MSJ: the team that turns a surrogate's "yes" into a fully supported journey.
If you're a natural communicator with a genuine passion for people, and you thrive in a role that blends recruitment, relationship-building, and hands-on support, this could be your next chapter.
What You'll Do
- Turn enquiries into connections - Process surrogate enquiries passed on from the engagement team, giving each one the attention it deserves.
- Listen and understand - Take the time to understand each potential surrogate's motivations for wanting to join MSJ, building trust from the first conversation.
- Own the registration process - Supervise and follow up on surrogate registrations,
verifying all required information is complete, accurate, and recorded on time.
- Support team goals - Work closely with the Membership Manager to help meet recruitment targets for the Mexico City operation.
- Be there in person - Accompany surrogate mothers to clinical appointments, offering logístical and emotional support when it matters most.
- Keep things running smoothly - Handle administrative tasks including updating databases, filing documents, and preparing reports using HubSpot and Microsoft Teams.
What You Bring
- A degree in Business Administration, Management, or a related field.
- Experience using a CRM (preferred).
- Fluent English, written and spoken (desirable).
- Background in recruitment, hospitality, or sales (desirable).
- Confident communication skills and a sharp, solutions-focused mindset.
- Empathy, discretion, and genuine care for the people you work with.
A Few Practical Notes
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📌 Concierge Manager (Miguel Hidalgo)
🏢 My Surrogacy Journey
📍 Miguel Hidalgo
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