The Quality Engineer is responsible for driving product and process quality improvements through data analysis, structured problem solving, and cross-functional collaboration. This position serves as the primary customer quality interface for complaints, claims, warranty-related issues, deviations, and corrective actions. The role also supports First Time Quality (FTQ) initiatives, First Article Inspections (FAI), supplier qualification activities, and compliance with customer, regulatory, and internal quality requirements. The Quality Engineer works closely with Manufacturing, Engineering, Supply Chain, and Operations teams to ensure customer satisfaction, product conformity, and continuous improvement.
Key Responsibilities
Serve as the primary customer quality contact for complaints, warranty claims, corrective actions, deviations, and quality performance concerns.
Lead root cause investigations using 8D, A3, DOE, 5 Why Analysis, Fishbone Diagrams, SPC, and other quality methodologies.
Manage customer complaints through containment, investigation, corrective action implementation,
verification, and closure.
Drive warranty management activities by analyzing trends, identifying recurring issues, and implementing corrective actions.
Support First Time Quality (FTQ) initiatives and process improvement efforts to reduce defects and improve operational performance.
Coordinate and validate First Article Inspections (FAI) for machined components, assembly products, and supplier-submitted first articles in accordance with AS9102 requirements.
Prepare, review, and submit PPAP, PCN, FAI, and customer-specific quality documentation.
Review and approve AS9102 documentation including Forms 1, 2, and 3.
Support customer product approvals through FAI, DVI reviews, and technical documentation analysis.
Analyze quality metrics and process performance data to identify trends and support data-driven decision making.
Collaborate with suppliers and internal teams to resolve quality i
📌 Quality Engineer (México)
🏢 Ametek
📍 México