Andersen is hiring a Customer Success Specialist for a project driving customer onboarding, product adoption, and long-term success on a cloud-based data platform.

The customeris a technology company developing a cloud-based data platform for a specialized business domain. Its solution aggregates, validates, and analyzes large volumes of market information, providing customers with data-driven insights, reporting, benchmarking, and analytics to support operational, strategic, and investment decision-making.

The project is focused on supporting customer onboarding, product adoption, and long-term platform success. It includes guiding users through the solution, building strong customer relationships, resolving questions, and helping clients maximize the value of the platform.

Responsibilities:
- Leading the onboarding process for new customers, ensuring a smooth and successful implementation.
- Guiding clients through the platform, demonstrating features, workflows, and best practices.
- Building and maintaining strong,



long-term relationships with customers through regular communication.
- Understanding customers' business goals and recommend workflows and platform features that help them achieve success.
- Driving user adoption by encouraging customers to leverage the full capabilities of the platform.
- Identifying opportunities to improve customer experience and increase product engagement.
- Gathering customer feedback and communicating feature requests and product improvement ideas to internal teams.
- Collaborating closely with Product, Engineering, and Sales teams to ensure customer needs are addressed.
- Monitoring customer health, proactively identify potential issues, and work to resolve them before they impact customer satisfaction.

Must-haves:
- Customers are successfully onboarded and become active users of the platform for 3+ years.
- High customer satisfaction and strong long-term relationships.
- Increased adoption of key platform features and wo

📌 Customer Success Specialist (México)
🏢 Andersen
📍 México