Eaton’s Corporate Sector division is currently seeking a Customer Service Representative.

What you’ll do:
Job Summary

Responsibilities:
- A. Fulfill order management related activities for distributors
- C. Identify and implement process improvements
- D. Maintain daily usage of the Customer 360 tool
- E. Change notice management
- F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
- G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
- H. Proven analytical and critical thinking skills
- I. Ability to constructively manage conflicts and discrepancies towards positive resolution
- J. Prioritizing customer demand to assist with improved product flow
- K. Work with finance team to resolve customer credit requests
- L. Strategic Accounts Management
- M. Back Order and Back Log Analysis
- N. Correct assignment for other Divisions request
- O. Portal webs maintenance
- P. Maintain safe,



clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

LI-KL1

Qualifications:
Education level required
- Bachelor degree necessary.

Years and area of experience required
- Minimum 1 year customer interaction/support experience

Technical knowledge
- Knowledge of CRM software and SAP or VISTA
- Strong written and verbal communication skills
- Intermediate English proficiency, able to mantain effective business conversations.

Skills:
Soft skills
- Drive for results
- Makes Decisions & Solves Problems
- Demonstrates a Collaborative Style
- Promotes and Champions Change
- Business Acumen
- Pursues personal development
- Team work

Additional Information:
Organizational Chart
SupervisorTeam Leader, EatonCare Service Center
Functional Manager (if applicable)N/A
Incumbent (if applicable)N/A
Peers (if applicable)N/A
Direct Reports (if applicable)N/A

📌 Customer Service Representative (Santiago de Querétaro)
🏢 EATON
📍 Santiago de Querétaro