We are hiring a Technical Account Manager to join a growing international team serving enterprise clients in the United States.
This is a full-time, on-site position in Zona Río, Tijuana supporting a Microsoft ecosystem-based SaaS platform used by organizations worldwide to manage projects, portfolios, and resources.
We are looking for someone who is technically sharp, genuinely relationship-driven, and comfortable owning a portfolio of client accounts with mínimal supervision.
Schedule
- Monday to Friday
- 8:30 AM to 5:30 PM (1-hour lunch included)
- On-site in Zona Río, Tijuana
Compensation
- $29,000 MXN net per month + full legal benefits
About the Role
As a Technical Customer Success Specialist you will be assigned a portfolio of approximately 20 US-based enterprise accounts enrolled in a premium adoption program. Your job is to make sure those clients are getting real, measurable value from the platform over time.
This is not a reactive support role. You will proactively review client environments, identify adoption gaps, deliver hands-on improvements,
facilitate strategic planning sessions, and serve as a trusted partner to business and technical stakeholders on the client side.
You will coordinate with internal product, support, and engineering teams to resolve complex issues and ensure your clients renew and grow.
Responsibilities
- Own a portfolio of enterprise accounts and maintain structured monthly and quarterly engagement cadences
- Conduct platform environment reviews and deliver hands-on configuration and workflow improvements
- Identify adoption barriers and resolve them before clients experience them as friction
- Facilitate strategic planning sessions and product roadmap conversations aligned to each client's business goals
- Build and maintain a value log per account documenting improvements made and outcomes delivered
- Coordinate with internal teams to resolve complex technical issues
- Leverage Power BI, Power Automate, and OnePlan API