We are seeking a Client Relations Specialist with experience in manufacturing environments. This role will serve as the primary point of contact for customers, ensuring seamless communication and coordination throughout the production process.
Key Responsibilities
- Serve as the main front-office contact for clients, providing support in English.
- Manage and track customer orders throughout the manufacturing lifecycle.
- Coordinate with multiple internal departments involved in production.
- Monitor attendance and operational data using the ERP platform.
- Utilize CRM systems (such as Salesforce or similar) to manage customer interactions, sales, and service activity.
- Support customer service and sales functions within a manufacturing environment.
Qualifications
- Previous experience in a manufacturing environment (required), with understanding of production processes.
- Advanced English proficiency (required; interaction with English-only staff).
- Experience using CRM systems (Salesforce or similar), preferably in customer service or sales within manufacturing.
- Strong organizational and multitasking skills.
- Ability to coordinate across different functional areas.
Training & Travel Requirements
- Must be able to travel to the United States for initial training (approximately 1 week).
- Participation in trade shows, including an annual event lasting about one week.