The Opportunity:
We have an exciting opportunity for a Sales & Operations Specialist to join our key client team to support the execution and growth of a new sports apparel sales channel, powered by a proprietary technology platform. Based in Mexico City, this role sits at the intersection of Sales, Operations, and Customer Delivery, owning the end-to-end execution of the channel. The role operates within a sales-assisted model, leveraging North America inventory, ESW-enabled quoting and payments, and cross-border delivery into Mexico.

This is a critical role responsible not only for operational execution, but also for driving revenue conversion, managing customer interactions, and scaling the channel. The Sales & Operations Specialist ensures that demand is translated into accurate, paid, and successfully delivered orders, while continuously improving the operating model as the programme grows.

Responsibilities:
Sales & Customer Execution:
- Act as a key operator in the sales-assisted journey, supporting customers from product selection through to order completion
- Prepare, manage,



and convert sales quotes, ensuring speed, accuracy, and commercial alignment
- Engage directly with customers to drive order completion and revenue capture
- Partner closely with Mexico sales teams to support demand generation and maximize conversion
- Ensure a seamless and professional customer experience

Product Availability & Order Validation:
- Own validation of product availability and order feasibility prior to payment issuance
- Coordinate with inventory systems to ensure stock accuracy and fulfilment readiness
- Act as a checkpoint across sales, systems, and ESW platforms
- Ensure all orders meet defined controls before progressing

Payments & Transaction Enablement:
- Manage end-to-end payment flow
- Ensure payment links align with approved quotes and inventory
- Monitor payment completion and release orders
- Maintain governance across transactional processes

Order Managem

📌 Sales & Operations Specialist (Ciudad de México)
🏢 Esw
📍 Ciudad de México