Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
Responsible for coaching the overall service quality and compliance of processes and procedures of the Department. Evaluates individual
staff performance by regular work observation, maintaining performance scores, and quality monitoring. Responsible for training Fraud
Analysts and identifying training needs based on manual order decisions. Identifying improvement needs in service processes and
procedures. Work closely with Management in the development, implementation, and support of operational policies and procedures that
facilitate the attainment of departmental and organizational goals. This position requires working Fraud Department Managed Service In
- House order decision-making.
ROLES & RESPONSIBILITIES
- Evaluates and records the quality and performance for all employees with customer interactions and all other quality assuranceprocedures and assists with call volume as needed.
- Provides data reports for performance reviews and incentive/rewards programs.
- Provides coaching/guidance based on audit findings and delivers actionable performance feedback to employees and identifies adverse performance trends and patterns.
- Provides training, inputs and assists with the development of additional training or policy and procedure changes that may be required to enhance service pr
📌 Quality Assurance Analyst (Santiago de Querétaro)
🏢 Ria Money Transfer (Dandelion)
📍 Santiago de Querétaro
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