Job Purpose:
The RMA Admin is responsible for efficiently managing customer returns and damaged inventory across multiple warehouses, handling high-volume requests, coordinating with internal teams and manufacturers, and ensuring accurate tracking of approvals, credits, and inventory-related transactions.

Responsibilities:
- Review daily reports related to inventory, returns, and pending cases.
- Track and follow up on approvals, denials, credits, and reconciliations.:
- Maintain accurate records of all transactions and case updates in internal systems.
- Create outbound orders, material transfers, and shipment releases.
- Communicate directly with vendors and internal teams to resolve issues.
- Escalate complex or unresolved cases with management when necessary.
- Adapt to process and system changes in a dynamic environment.

Knowledge, Skills and Experience:
- Bachelor's degree in Finance, Logistics, Business Administration, or Accounting required.
- 1-2 years of experience in:
- Customer Service
- Accounts Receivable / Collections
- Administrative / Back Office operations




- Financial reconciliation processes
- Experience managing high-volume workflows or case queues.:
- Advanced English (written and reading)
- Proficiency in Excel and administrative systems (ERP/CRM preferred)
- Strong attention to detail, organization, and time management
- Ability to work independently in a remote environment

Working Conditions:
- Remote / Work-from-home.

Why Join TD SYNNEX
- Integral technology leader with strong career growth opportunities.
- Exposure to finance, operations, and vendor management in USA.
- Collaborative, inclusive, and supportive remote work culture.
- Structured onboarding and continuous learning environment.
- Benefits and compensation exceeding legal requirements: Health insurance, Savings fund, grocery and remote-work vouchers.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the

📌 Returns & Credits Admin Jr (Rma) (Zapopan)
🏢 TD Synnex
📍 Zapopan