Global Service Offer Manager – DX Thermal & Thermal Controls Products
Location: Westerville, OH
Department: DX Thermal / Thermal Management
About The Role
The Global Service Offer Manager for DX Thermal & Thermal Controls Products is responsible for defining, developing, and managing the lifecycle of service offerings that support our DX Thermal & Thermal Controls portfolios. In this role, you will work cross‑functionally with Product Management, Engineering, Quality, Regional Service, and Training teams to ensure our service offerings deliver exceptional value, reliability, and customer experience across integral markets.
Responsibilities
Lead service deliverables through the NPDI process to ensure readiness for product launch.
Define, price, and release service offerings in collaboration with regional service offering teams, ensuring all scopes of work are complete.
Ensure service offerings are correctly integrated into product configurators at release.
Gather voice‑of‑customer feedback during design reviews and ensure service requirements are reflected in final product designs.
Provide recommended spare‑parts lists and stocking guidance to regional service teams.
Maintain accurate, region‑specific customer‑facing documentation and collateral.
Monitor field Service issues post‑launch and support issue identification, containment, and resolution.
Support initial startups to validate installation, setup, and operation of new products.
Partner with Sustaining Engineering on design updates related to component changes or field issues.
Support End‑of‑Sales and End‑of‑Life planning to ensure ongoing serviceability for the installed base.
Deliver service‑offering presentations for NPDI phase‑gate reviews and support product launch activities.
Regional Technical Service escalation point. If the Regional Technical Service team cannot resolve a field issue it will be escalated to our Line of Business. These issues could also come directly to the Line of