At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26 will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Reporting organisationally to the Stadium Ticketing Manager, Ticketing Resolution Assistants will be a key member of the FIFA26 Ticketing team, and work in close collaboration with the Ticketing team and wider venue team to deliver world class customer service to spectators and ensure successful delivery of Ticketing operations at an assigned FIFA World Cup 26 stadium.

The main responsibilities and oversights of the Ticketing Resolution Assistant for the FIFA World Cup 26 include:




- Deliver World Class customer service to spectators
- Operate in line with FWC26 policies and processes
- Assist ticket holders that have issues related to their ticket by accessing the ticketing system, mobile ticket back office and access control systems
- Complete all required ticketing reporting and maintain accurate records
- Escalate appropriate issues or trends to Ticketing Stadium Manager and/or Ticketing HQ

ACCOUNTABILITY:Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING:Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY:Achieve shared organizational objectives by sharing information with colleagues across all levels and di

📌 Ticketing Resolution Assistant (Monterrey)
🏢 FIFA World Cup 2026
📍 Monterrey