This opportunity is an on-site role at JumpCloud®, requiring that you are work in the office location specified in the Job Description.
About JumpCloudJumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
We’re looking for an Inbound SDR Manager to lead our inbound SDR team responsible for North America and Latin America Direct and MSP business.
This is a high-impact inbound leadership role focused on speed-to-lead, qualification excellence, conversion optimization, and AI-powered agentic workflow and automation.

You will lead a team of inbound SDRs responsible for converting demo requests, free trials, marketing-generated leads, and product-led growth signals into a highly qualified pipeline for the sales organization.

In addition to traditional people leadership responsibilities,



this role will help drive the evolution of our inbound engine through Agentic AI workflows, enabling automation of administrative workstreams so SDRs can focus on high-value buyer conversations.

This role reports to the Head of Integral Sales Development.In this position you will:
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- Lead and develop a high-performing team of Inbound SDRs supporting North America and Latin America
- Own inbound conversion KPIs, including speed-to-lead, MQL-to-SQL, SQL-to-S1, and pipeline contribution
- Partner closely with Marketing, Sales, Marketing Ops, Sales Enablement, and RevOps to optimize inbound funnel performance
- Continue to refine qualification frameworks for demo requests, free trial conversions, and hand-raise opportunities
- Drive excellence in buyer qualification, disqualification discipline, and meeting quality
- Coach SDRs on talk track adoption, discovery, objection handling, urgency creation, and tech

📌 Manager, Inbound Sales Development (Cancún)
🏢 JumpCloud
📍 Cancún