EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are building a trusted, well-governed community and need a Chief Community Officer to lead daily moderation execution and support coverage. You will own Discord channel moderation, drive improvements to ticket handling in Zendesk, and step in for senior coverage as needed. Bring your judgment and clear communication, and apply today

Responsibilities

Handle user-reported moderation cases via Zendesk and through public forum posts




Enforce community guidelines by taking appropriate action on content and on users who violate rules
Observe user feedback and community conversations to help maintain a positive platform experience
Detect and share emerging trends, repeated issues, or notable themes within the community
Triage and route feedback to engineering and product teams using Slack or Mattermost

Requirements

Proven track record with 7+ years of experience in community moderation or user support roles
At least 2 years of relevant leadership experience
Hands-on experience moderating and administering a Discord server
Strong ability to work independently and prioritize tasks
Solid background in moderating or supporting online discussion forums
Practical proficiency with help desk platforms such as Zendesk, Freshdesk, Google Cases, or Salesforce Service Cloud
Advanced English proficiency (C1) with exceptional written and verbal communication skills

Nice to have

Interest in data s

📌 Chief Community Officer (México)
🏢 Epam Systems
📍 México