At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.




Escalation Management Why We Have This Role
Qualtrics' Escalation Management team consists of highly experienced advocates, technology specialists, and problem solvers. As a member of this team, you will manage customer and executive escalations with care and expertise. You will proactively work to reduce the number of escalations. Providing enablement and support to our end users will be a key part of your role. You will maintain deep, long-term product knowledge within Customer Operations. Sharing that knowledge across teams will help enhance overall service. This team plays a vital role in ensuring customer satisfaction and operational excellence. How You'll Find Success
In this role, you will provide technical solutions that directly contribute to the long-term success of our customers' programs and manage the timely resolution of customer escalations in conjunction with our general Customer Success counterparts

📌 Escalation Management Senior Specialist (Isla Guadalupe)
🏢 Qualtrics
📍 Isla Guadalupe