The Role We're looking for a
Technical Support Specialist
to provide frontline
clinical and technical support
for a fast-growing dental SaaS platform. In this role, you'll be the first point of contact for customers—handling live inquiries, troubleshooting system workflows, documenting cases, and escalating clinical or technical risks when required. This role blends
customer support, technical problem-solving, and basic clinical awareness , making it adecuado for someone comfortable supporting healthcare professionals in a SaaS environment.
Key Responsibilities: Serve as
frontline CX support
for dental professionals via chat, email, and ticketing systems Handle
live customer inquiries
with professionalism and empathy Troubleshoot platform issues, workflows, and common technical challenges Guide users through dental SaaS workflows and best practices Accurately
document cases and resolutions
in the ticketing system Identify and escalate
clinical risks or sensitive cases
to appropriate teams Collaborate with clinical, technical,



and product teams to resolve complex issues Maintain strong service quality aligned with
premium CX expectations Follow healthcare data privacy and compliance standards
Qualifications: 1+ year experience
in Customer Experience, Technical Support, or similar role Experience supporting
SaaS platforms
or digital tools Strong troubleshooting and problem-solving skills Experience handling tickets and using CRM/helpdesk systems Native or near-native CX communication skills
(verbal and written) Comfortable working with structured workflows and technical processes Ability to assess urgency and escalate issues appropriately
Nice to Have: Background in
healthcare, dental, or clinical support Experience supporting dentists or healthcare professionals Familiarity with HIPAA or healthcare data handling standards Prior exposure to clinical escalation processes
Key Skills & Competencies Customer-first mindset with high attention to detail Clear and confident com

📌 Technical Support Specialist Healthcare (Culiacán Rosales)
🏢 Crescendo.ai
📍 Culiacán Rosales