We're looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the Ambassadors direction — our frontline employees who deliver products and consult clients. Ambassadors work daily with a mobile application that supports the full delivery flow (meetings, routes, deliveries), while operations teams manage distribution, routing, and workload through a backoffice system. This is a business- and operations-heavy role with strong exposure to product development. You'll work closely with operations, product, analytics, and engineering to build scalable processes, improve efficiency, and support large operational teams.
Challenges that await you:
Own and develop business and operational processes for the Ambassadors direction
Work deeply with the Ambassador mobile app:
define and improve end-to-end delivery flows
translate operational needs into product requirements
Work with the backoffice system:
meeting distribution
route planning
workload allocation across ambassadors
Design,



document, and maintain operational regulations, workflows, and standards
Partner closely with operations managers and field teams to understand real-world challenges and validate solutions
Critically assess incoming requests, identify root causes, and challenge assumptions when needed
Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
Write clear, structured requirements for development teams
Define tasks, track progress, and control delivery timelines
Work with product analysts to define business and operational metrics, track performance, and measure impact of changes
Monitor and improve key metrics related to delivery efficiency, productivity, and quality
Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders
What makes you a great fit:
2–4 years of experience as a Business Analyst/Project Ma

📌 Business Analyst Middle/Middle+ (Cuauhtémoc)
🏢 Plata Card
📍 Cuauhtémoc