What you should know about the job: Our Customer Success team, based in LATAM, is looking for a highly analytical, strategy-driven, and organized individual to act as the right hand to the CS Director. This role is designed for a "professional translator" of ideas—someone who can take complex data and high-level visions and turn them into structured projects, powerful narratives, and actionable strategies.
As the
Strategy Enablement & PMO Lead , you will be the engine behind the CS leadership, ensuring that our strategic vision is executed with excellence and that our performance is consistently communicated through high-impact, data-driven storytelling.
Your responsibilities as Strategy Enablement & PMO Lead:
Data Storytelling & Executive Reporting:
Support the CS Director in data analysis and trend monitoring; translate complex CS performance metrics into powerful presentations for VP and C-level executives, and external clients.
Strategy Enablement & PMO:




Ensure all CS projects are correctly scoped and executed on time; hold CS leaders accountable for delivery timelines and maintain the highest quality standards across all initiatives.
Performance Monitoring & Risk Assessment:
Analyze results to identify "red flags" and work closely with the CS Director to re-adjust priorities and pivot strategies where necessary.
Strategic Partnerships:
Support the Director in overseeing and optimizing strategic partnerships with key clients to drive long-term value.
Retention & Pricing Strategy:
Ensure retention processes are strictly followed, propose strategic pivots to increase stickiness, and lead the creation of playbooks for retention, pricing, and operational excellence.
Documentation Management:
Take full ownership of all departmental documentation, playbooks, and knowledge management.
Cross-Functional Collaboration:
Act as the primary bridge between LATAM leadership and cross-functional areas, including frequent interaction with our headquarters in Brazil.
In your

📌 PMO & Strategy Manager (Culiacán Rosales)
🏢 Hotmart
📍 Culiacán Rosales