Who we are Customer Support provides post-sale support to customers via written and verbal communication in numerous areas, including all Mindbody's software products, accounts receivable, payment processing, retention, and account updates. Customer Support is responsible for delivering world-class support, retaining customers, and driving customer revenue growth.
About the right team member The Customer Support Specialist provides escalated support to Mindbody customers by utilizing multiple methods of contact, primarily via the telephone. This position is responsible for responding to corporate and/or strategic accounts that require assistance with their product-related issues. The Customer Support Specialist handles customer inquiries by gathering information, questioning through curiosity to identify the nature of the problem and troubleshooting potentially complex product-related issues.
About the role
Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums.




Follow up and resolve customer callbacks and open cases for product support.
Resolve customer inquiries related to services or the software.
Troubleshoot complex product-related issues.
Escalate more complex issues as needed to higher-level support teams and/or management; and deescalate customers to Associate level support, as needed.
Provide quality service to customers and that meets our customer expectations and in accordance with the department's guidelines and policies.
Take a high rate of inbound contacts and provide a high-level of engagement with the customers to assist them with a resolution to their product related issue(s).
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases.
Use advanced product knowledge to educate customers on product features or additional services to meet their needs.
Document customer i

📌 Technical Support Specialist I (Cuernavaca)
🏢 Mindbody
📍 Cuernavaca