Description
Head of Client Operations – Cold Email, Client Success & Startup OperationsPosition Type: Full-Time, Remote
Working Hours: Adaptable with U.S. Time Zone Collaboration
About the RoleAt Pavago, one of our clients is hiring a Head of Client Operations to own client delivery, cold email campaign performance, retention, and operational execution inside a fast-growing startup.
This is not a traditional project management or client support role.
You’ll take direct ownership of:
- Client relationships and satisfaction
- Cold email campaign performance
- Retention and churn prevention
- Deliverability and campaign infrastructure
- Client delivery systems
- Operational processes and scalability
You’ll work directly with the founder, developers, outreach teams, and operations to ensure campaigns produce measurable results while improving the systems required to support rapid growth.
If you’ve worked inside a cold email agency, lead generation company, outbound growth business, or fast-growing startup and can personally troubleshoot campaigns rather than simply coordinate others,
this role is a strong fit.
What You’ll OwnClient Relationships & Retention
- Own relationships across 20–30 active client accounts
- Serve as the primary point of contact throughout the client lifecycle
- Lead:
- Client check-ins
- Strategic conversations
- Performance discussions
- Ongoing communication
- Set and manage client expectations proactively
- Identify churn risks before they become problems
- Build trusted, long-term relationships with clients
- Ensure clients remain informed, supported, and confident in delivery
- Take direct accountability for client satisfaction and retention