Scopely is looking for a
Customer Support Lead
to join our Marvel Strike Force team within our Midcore division in Mexico City on a hybrid basis working 3 days a week from the hub.
At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Marvel Strike Force
is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe.
What You Will Do Scopely is seeking a Customer Support Lead to own and lead all aspects of Customer Support for MARVEL Strike Force. This role is accountable for delivering a high-quality, scalable support experience for players, while acting as the primary Customer Support owner for the game.
The adecuado candidate brings a strong understanding of Customer Support operations,



sound judgment in fast-moving environments, and a player-first mindset. You will become a deep product expert on MARVEL Strike Force, work closely with cross-functional partners, and take clear ownership of support performance, insights, and continuous improvement.
Serve as the Customer Support product owner for MARVEL Strike Force, owning the end-to-end support experience for the game
Own Customer Support execution and outcomes, ensuring high-quality, timely, and consistent player support
Act as the primary point of contact for all Customer Support topics related to the game, partnering closely with Product, QA, and Live Ops
Surface, structure, and escalate player-reported issues, bugs, and trends, and drive resolution by closing the loop with Product and other stakeholders
Review product updates and features to anticipate support impact and ensure Customer Support readiness
Monitor Customer Support KPIs and SLAs, identify trends

📌 Customer Support Lead (Ciudad de México)
🏢 Scopely
📍 Ciudad de México