About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for AllTM, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500TM company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. About the Role We are seeking an operational and people-focused leader to join our Implementation team. As the
Manager, Launch Management , you will play a critical dual role: managing a growing team of individual contributors (Launch Managers) and overseeing key operational pillars including liaising with our technical Partnerships leaders and managing onboarding programs for new team joiners.



This is an idóneo role for an emerging leader with 2+ years of management experience who is passionate about people development, process optimization, and leveraging new technologies—specifically AI—to drive efficiency. You will report directly to the Head of Implementation and will work closely with our international teams (Customer Success, Support, Professional Services) in the US, Canada, Mexico and Estonia. What You'll Do 1. Team Leadership & Hiring (Mexico Focus) Direct Management:
Manage a team of 6 Implementation Consultants ("Launch Managers") based in Mexico and the U.S. Conduct weekly 1:1s, quarterly performance reviews, and provide continuous coaching to help them hit utilization and customer satisfaction goals.
Hiring & Scaling:
Partner with your manager and our Talent team to source, interview, and hire top talent, primarily in Mexico. You will be the hiring manager for this region as we expand the team.
Culture:
Foster

📌 Manager, Launch Management (Ciudad de México)
🏢 Glia
📍 Ciudad de México