About the Team
We’re looking for a Support Operations Trainer to deliver, and monitor the impact of new and continuing training for employees in Mexico City business partners across the company.

DoorDash Mexico City is a passionate organization that works to provide top-notch escalated support to DoorDash Customers, Merchants, Dashers, Trust and Safety, and Fraud whose deliveries have gone awry. The Training Team enables support agents to feel confident in the solutions they provide to customers through new hires, continued education and KPI management. We aim to be 1% better every day

About the Role
A solid and fierce Trainer is ambitious with a proven track record of success in their current position(s). You can juggle new hire training facilitation and performance with grace and ease through multiple lines of business. This position calls for a self-starter who wants to be a force multiplier for teams across the Mexico City team.





You will report into the Training Operations Supervisor on our Integral Learning Operations team in our Global Support and Integrity Operations organization.

At DoorDash, we foster meaningful connections and collaboration, requiring all trainers to be in the office during Nesting or On-the-Job Training (OJT) for immediate support and real-time engagement with their teams. While in-office attendance is mandatory for nesting/OJT, trainers will have designated periods to work from home for balance. This position is based at our corporate office in Coyoacan, CDMX, and trainers must reside within a commutable distance. Please connect with the recruiter for more details on the hybrid model and in-office requirements.

You're excited about this opportunity because you will…

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- Deliver and update and improve on new hire and refresher trainings using Learning Management systems
- Be the “face of Customer Experience and Integrity (CXI)” for new hires and existing tenured teammates
- Proactively identify gaps in training, plan and lead targeted

📌 Support Operations Trainer (Ciudad Apodaca)
🏢 DoorDash Mexico
📍 Ciudad Apodaca