PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Partner Success Analyst is responsible for ensuring the scalability, efficiency, and partner-centered execution of the Merchant Operations team. This role combines process optimization, portfolio management, commission oversight, risk prevention, and actionable insights generation, acting as the key operational bridge between partners and internal teams (CX,
KAMs, Tech, FinOps). The idóneo candidate is equally capable of designing and standardizing processes as they are of executing day-to-day partner care and operational follow-through.Responsibilities
Commission Management
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Define and oversee the end-to-end commission payment process, ensuring accuracy and timeliness.
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Validate commission calculations, rebillings, and complex or non-standard financial cases.
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Track and follow up on pending invoices and payments; manage communication with partners on status, reminders, and next steps.
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Resolve non-standard financial incidents in coordination with FinOps and relevant internal teams.
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Maintain an organized tracking system of all commission and billing pending items.
Portfolio Management & Partner Care
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Actively manage an assigned portfolio of merchant partners, including high-complexity and critical accounts.