- Serve as the primary point of contact throughout the project and delivery lifecycle
- Conduct discovery sessions, workshops, and interviews to elicit, document, and validate business and technical requirements
- Translate client needs into functional specifications, user stories, and acceptance criteria
- Manage client expectations by communicating scope, timelines, constraints, and trade-offs
- Collaborate with developers, architects, and QA engineers to ensure requirements are understood and feasible
- Participate in sprint planning, backlog grooming, stand‑ups, and Agile ceremonies as the client representative
- Identify scope creep, technical blockers, and dependency risks and propose solutions
- Configure E2M2M® platform modules to meet client specifications
- Develop and execute test plans, test cases, and UAT scripts
- Coordinate UAT sessions, capture feedback, and drive issue resolution
- Validate delivered functionality against documented requirements before client sign‑off
- Maintain defect logs and track issues through closure
- Coordinate release readiness,



client communications, training materials, and go‑live checklists
- Support deployments and monitor post‑release stability
- Document release notes, configuration guides, and end‑user documentation
- Conduct post‑release reviews with clients and capture lessons learned
- Collaborate with offshore teams across multiple time zones using overlap windows and asynchronous workflows
- Travel 25–35% to client sites, project locations, and occasional internal team meetings

Requirements
- 5+ years of experience in a Business Analyst, Technical BA, or Product Analyst role within a SaaS, enterprise software, or technology services environment
- Proven ability to manage client relationships and translate business needs into actionable technical requirements
- Experience working within Agile/Scrum delivery frameworks
- Proficiency in writing user stories, BRDs, process flows, functional specifications, and SQL

📌 Technical Business/Product Analyst (Tijuana)
🏢 Jobtailor
📍 Tijuana