Collections Sr Manager
Location: Mexico City / Hybrid (3 days on-site – mandatory)
Reports to: Operations Director
Job Objective
As a Collections Sr Manager you will be responsible for defining, executing, and evolving the comprehensive collections and recovery strategy for the company's credit portfolio (current & past due), ensuring the optimal balance between financial performance, customer experience, cost efficiency, regulatory compliance, and operational scalability.
This role leads end-to-end collections, from preventive and early-stage to advanced delinquency, recovery, and vendor management, leveraging analytics, automation, technology, and operational discipline to maximize recovery, contain losses, and enable profitable growth.
Key Responsibilities
1. Collections and Recovery Strategy
- Design and lead the comprehensive collections strategy for all delinquency stages: preventive, early, mid, late, and recovery.
- Define differentiated treatments by segment, risk profile, historical behavior, product, delinquency age, balance, and probability of payment.
- Develop initiatives to reduce roll rates, improve cure rates, increase liquidation, and maximize net recovery.
- Timely identify deviations in portfolio performance and lead corrective actions with measurable impact.
- Ensure that the collections strategy is aligned with the company's risk appetite, financial objectives, and value proposition.
2. Analytics, Segmentation, and Automation
- Lead the use of advanced analytics for portfolio segmentation, effort prioritization, and treatment optimization.
- Drive digital-first strategies through channels such as SMS, email, push, WhatsApp, dialer, self-service, and assisted attention.
- Design and govern A/B tests, champion-challenger schemes, and continuous experimentation on messages, channels, timing, sequences, and flows.
- Work with Data, Risk, and Product teams to evolve decision engines, dashboards, early warnings, and predictive models.
- Ident
📌 Collections Sr Manager (México)
🏢 Bkaya
📍 México