Why Valtech?
At Valtech, we are the experience innovation company. We help brands create meaningful connections with their customers through data, technology, creativity, and human-centered experiences. We work in a collaborative, multicultural environment where continuous learning, innovation, and customer focus are at the core of everything we do.
We are currently looking for a Customer Service Specialist to join our team and support a integral consumer brand by delivering exceptional customer experiences and ensuring effective complaint management across multiple service channels.
The Opportunity
As a Customer Service Specialist, you will be responsible for managing customer interactions across multiple communication channels, ensuring accurate complaint registration, reporting, and resolution follow-up. You will play a key role in maintaining data quality, identifying trends, and collaborating with cross-functional teams to improve customer satisfaction and operational processes.
This role requires strong communication skills, attention to detail, analytical thinking,
and a customer-centric mindset.
What You'll Do
Customer Support & Complaint Management
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- Manage assigned customer service channels, including phone, WhatsApp, and email.
- Actively listen to customer concerns and provide professional, empathetic, and satisfactory responses.
- Collect and document customer and consumer feedback, complaints, and inquiries with accuracy and completeness.
- Consolidate complaints and comments gathered from community managers, bots, conversation management tools, and social channels.
- Classify and organize complaint information according to defined reporting standards.
- Register and track complaints within client and quality management systems.
Reporting & Data Management
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- Generate detailed complaint reports and communicate findings to the appropriate stakeholders.
- Ensure consistency, accuracy, and alignment of information between customer service and qual
📌 Customer Service (Xico)
🏢 Valtech
📍 Xico