Who We Are
As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today
Who We Want
The Cross-Border Operations team has three distinct functions that make up different aspects of the overall cross-border service offering that we sell to our customers. The team is composed of a Client Success Mexico team, a Border Operations team, and a soon-to-be-formed Carrier Success team. Your responsibility, as the Cross-Border Operations Manager,
is to continue leading the Border Operations team and setting them up for sustainability, while also leading the Client Success Mexico team in Guadalajara. Additionally, you are a key leader within the Cross-Border Operations group and will carry in-office responsibilities of bringing leadership and stability to our growing Guadalajara office.
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What You’ll Do
- Build scalable and standardized processes and document structure for the Border Operations team and Client Success Team
- Act as a point of escalation for any issues arising at the border and with any customer-specific issues
- Heavy focus on performance management and standardizing operational processes
- Focus on service and KPIs with every customer to make sure we deliver world class service
- Train, and retain your employees while identifying any future leaders that can be developed into future leaders at Arrive
- Act as a stakeholder when onboarding ne