Description
We are ALTEN Mexico, an engineering company that provides specialized solutions for engineering, technology, and product development projects across multiple industries.
As a Warranty Specialist at ALTEN Mexico, you will play a key role within the Aftersales Premium Car department. You will be responsible for the technical and analytical evaluation of automotive warranty cases, acting as a subject‑matter expert across aftersales, engineering, quality, and service operations.
This is a senior-level position that requires strong technical credibility, sound judgment, and excellent communication skills. The Warranty Specialist serves as both a technical authority and a trusted decision‑maker, ensuring consistent, fair, and well-documented warranty decisions that protect the company’s financial interests and brand reputation.

Key Responsibilities
- Evaluate automotive warranty claims by analyzing technical reports, failure analyses, and field data.
- Determine warranty applicability in accordance with company policies, contractual terms, and legal or regulatory requirements.




- Analyze detailed technical documentation related to vehicle or component failures.
- Assess root cause analyses, test results, and usage conditions to determine warranty coverage.
- Collaborate closely with engineering and quality teams to understand failure mechanisms and design intent.
- Interpret warranty terms, exclusions, and limitations accurately and consistently.
- Monitor warranty trends, claim rates, and cost drivers.
- Identify abnormal patterns, emerging quality risks, or supplier-related issues.
- Maintain and update warranty procedures, guidelines, and decision frameworks.
- Communicate complex technical or legal topics clearly to both technical and non-technical audiences.

Requirements
- Bachelor’s degree in Engineering (Automotive, Mechanical, Electrical, Mechatronics, or related).
- 4+ years of experience in automotive warranty, aftersales, quality, or technical anal

📌 0022 Aftersales Warranty Specialist (Cuernavaca)
🏢 Alten Mexico
📍 Cuernavaca