EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for a Lead Community Moderation Specialist to own Discord-focused moderation workflows and help keep our community safe and welcoming. You will handle moderation and user support tickets, operate with high autonomy, and step in to cover senior team members when needed.

Responsibilities

Resolve user-reported moderation cases via Zendesk and through public forum posts
Enforce community guidelines by taking appropriate actions on content and user accounts that violate rules




Review user feedback and community interactions to support a positive platform experience
Detect and share emerging trends, repeated issues, and notable community themes
Route and escalate feedback to engineering and product teams through Slack or Mattermost

Requirements

Proven experience of 5+ years in community moderation or a user support position
At least 1 year of relevant leadership experience
Hands-on experience moderating and administering a Discord server
Demonstrated ability to work independently and prioritize work with limited oversight
Relevant background supporting or moderating online discussion forums
Practical proficiency with help desk tools such as Zendesk, Freshdesk, Google Cases, or Salesforce Service Cloud
Excellent command of written and spoken English (B2+ level)

Nice to have

Interest in data science and real-world applications
Experience with automated tooling or bots for

📌 Lead Community Moderation Specialist (México)
🏢 Epam Systems
📍 México