The role…

At Soho House the Membership Manager is responsible for directly looking after, recruitment of new members, and maintaining the Clubs carefully chosen membership base. Being the face of the club for members, on hand for their feedback and thoughts, as well as a custodian presiding over access to the club, preserving club rules and conduct. Personally, driving and maintaining the productivity and relationship of the membership committee and taking an active role in members’ events and benefits. Supports management team as needed.

Main Duties

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- Upholds Soho House brand standards
- Be responsible for the management and relationships of our members and committee
- Assist in generating applications for waitlist, through their network and knowledge of the creative industries
- Reports to work as scheduled, well groomed, and ready to be in position.
- Manages and interacts with members on a daily basis through various means of communication
- Maintains professional relationships with all coworkers and guests.




- Maintains a positive attitude to guest and member needs- attentiveness to service, responding positively to guest’s needs, ensuring timely resolution.
- Resolving member issues, concerns, ensuring follow up.
- Responsible for generating daily report of ongoings and feedback of the club
- Play a central role, with guidance from the Head of Membership and Membership Director, LATAM, in the maintenance and management of the membership committee, spread across all the major creative industries, made up of both men and women, of different ages/experience levels and from different parts of the city and beyond.
- Support Head of Membership to review all new member applications, meeting applicants for coffee or virtual chats
- Day to day manage the membership admin team. Liaise when necessary to resolve any issues with cards, payments or applicant paperwork.
- Supporting membership team with retention of members, following up resignations and freezes
- Mainta

📌 Membership Manager (Aguascalientes)
🏢 Soho House
📍 Aguascalientes