Company DescriptionAbout Chabez Tech
Chabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term platform implementation support.
This position supports a strategic internal platform initiative to enhance our own digital analytics and reporting capabilities.

Job DescriptionSAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst
Location:
Avenida Lomas Verdes 67, Lomas Verdes, 53120
Naucalpan de Juárez, Estado de México, Mexico
Work Mode: Onsite
Contract Duration: 3 Months (Possible Extension)
Shift: Rotational
Environment: Regulated (GxP / SOX)
Role Overview
We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management, platform stability, data refresh monitoring, access support, and user enablement,



while ensuring audit-ready documentation and compliance.
Key Responsibilities
Support & Operations
- Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere
- Troubleshoot issues related to data refresh, performance, access, models, and scheduling
- Monitor jobs, data loads, integrations, and platform health
- Resolve connectivity issues with SAP and non-SAP data sources

Access & Security
- Support user access, roles, and permissions
- Assist with authentication / access-related issues
- Participate in access reviews and compliance documentation

Analytics & User Enablement
- Support SAC stories, dashboards, calculations, and data models
- Assist business users with analytics and reporting requests
- Ensure adherence to modeling, performance, and visualization best practices

Documentation & Compliance
- Document incidents, resolutions, and operational activities
- Maintain SOPs, runbooks, and kno

📌 SAP Analytics Cloud (Puerto Vallarta)
🏢 ChabezTech
📍 Puerto Vallarta