In this role, your responsibilities will be:
Communicate

Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region.

Respond to all customer inquiries within 12 hours

Conduct weekly calls with Impact Partners, EPC(s) and Alternative Channel Customers to provide order updates and ensure orders are being executed to the customer request date

Clear communication internally and externally

Order Execution
Proactively manage backlog execution to deliver monthly POR shipment commitments for project orders KOB1/2 and MRO Impact Partners designated accounts

Work across multiple disciplines to ensure orders are entered, released from all holds, scheduled and executed in a timely manner

Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements

Prioritize order execution with planner/buyer and plant to ensure customer requirements are met





Manage Past due backlog by working with buyers and planners to ensure dates are managed as per date management standards

Reinforce Service Level Doctrine

Status Updates
Proactively manage order backlog

Assist in sales shipment forecasting

Provide Order Status to customers at every stage of the order including tracking details once order has shipped

Follow up on commitments and delivery milestones with the plant

Change Order Management
Manage Change Order and Cancellation requests

Provide support to all queries related to orders from booking to invoicing

Support Credit Return and/order Return Material Requests as and when required

Provide after sales support as necessary

Measuring
Measuring and reporting on the project performance

Monitoring progress of the project and addressing potential issues

Mentoring and Continuous Improvement
Training and mentoring of new hires

Organize & Facilitate Training Sessions

Present in planning session

Create and lead internal initi

📌 ISV Customer Care (Metepec)
🏢 City of Shakopee, MN
📍 Metepec