Who We Are
For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we’ve expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot of complexities, multiple parties, multiple languages, and a border separating the pickup and delivery. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today
Who We Want
While still performing foundational and MX cross-border and intermediate ops tasks, the Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes,
offer management and strive for increasing committed capacity and delivering Operational Excellence through KPI management. You will work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.
n
What You’ll Do
- Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s)
- Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
- Eff